Category: Business

The science of a “Karen”: Why some customers are almost impossible to satisfy

Some consumers continually raise their standards for what a perfect product should be, making them...

The easier it is to pay, the easier it is to spend

Paying by card still feels less painful than handing over cash, a mega-study of 32,371...

A strong bank brand can become a shortcut to trust, South African study finds

South African research found that banking trust is shaped by far more than financial value....

One employee with AI matched a two-person team in a major workplace experiment

A randomised experiment involving 791 Procter & Gamble professionals found that individuals using generative AI...

Employee training can boost managers too, study finds

Workplace training increased frontline productivity by around 10%, but researchers found almost half of its...

South African Bank Staff Said Innovation Was Encouraged but Not Properly Enabled

A case study inside a South African bank found that innovation was encouraged but often...

Good Managers May Create More Value by Moving People Into Better Jobs

Research tracking more than 200,000 workers found that better managers created lasting productivity and career...

AI Is Quietly Changing Which Management Skills Companies Still Hire For

Hiring data from 1,820 companies suggests generative AI is reducing demand for coordination, monitoring and...

South African Firms Kept Revenue While Working Fewer Hours

South African companies maintained or increased revenue while trialling shorter working hours, but new research...

The hidden cost of constant interruptions at work

A new diary study suggests that not every workplace interruption is harmful. For the employee...

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